Shipping policy

StrikeTek Lures — Shopping Policy

Effective date: 24 August 2025
Contact: sales@striketeklures.com

1) About Us

StrikeTek Lures (“we”, “our”, “us”) designs and sells advanced, app-controlled fishing lures for recreational and professional anglers. This Shopping Policy explains how we handle orders, payments, shipping, delivery, and related matters when you purchase from our online store.

2) Ordering & Order Confirmation

  • Placing an order. Add products to cart and complete checkout. You’ll receive an order confirmation email immediately if the order was placed successfully.

  • Order review. All orders are subject to acceptance and stock availability. We may cancel or refuse any order (e.g., suspected fraud, pricing error).

  • Editing/cancelling. If you need to make a change, email sales@striketeklures.com as soon as possible. We’ll do our best to help before dispatch, but changes aren’t guaranteed once processing begins.

3) Pricing, Currency & Taxes

  • Currency. All prices are listed in AUD unless otherwise noted. Currency conversions shown at checkout are estimates provided by your payment provider.

  • GST (Australia). Australian orders include 10% GST where applicable.

  • International taxes & duties. Orders shipped outside Australia may incur VAT/GST, import duties, and customs fees charged by your local authority. These are not included in our prices and are payable by you on delivery.

  • Pricing errors. If a price is incorrect due to an obvious error or system issue, we may cancel the order and refund you in full.

4) Payment & Security

  • Payment methods. We accept major credit/debit cards and select digital wallets and payment services (e.g., Apple Pay, Google Pay, PayPal) as available at checkout.

  • Security. Payments are processed by PCI-compliant payment gateways; we do not store full card details on our servers.

  • Fraud checks. We may request additional verification to protect customers and our business.

5) Processing Times

  • Business days. Monday–Friday, excluding public holidays in AEST/AEDT (Sydney time).

  • Standard processing. Most in-stock orders dispatch within 1–2 business days. During launches, sales, or holidays, allow extra time.

  • Pre-orders & backorders. Estimated ship windows are shown on the product page and/or at checkout. Dates are estimates and may change due to manufacturing or logistics delays. We’ll update you via email if timing shifts materially.

6) Shipping, Delivery & Tracking

  • Carriers. We ship via Australia Post and trusted couriers (domestic & international). Available services are shown at checkout.

  • Tracking. A shipping confirmation email with tracking will be sent once your order leaves our warehouse.

  • Authority to Leave (ATL). If you choose ATL/safe-drop, risk of loss passes on delivery to the address. We are not responsible for theft after delivery.

  • PO Boxes/Parcel Lockers. Some items (e.g., lithium battery products) may have carrier restrictions; if we can’t ship to your selected address, we’ll contact you for alternatives.

  • Remote areas & surcharges. Remote/regional addresses may require longer transit times or carrier surcharges—shown or advised at checkout where possible.

  • International customs delays. Customs processing can extend delivery times and is outside our control.

Lithium battery products: Some StrikeTek items include rechargeable batteries. Air transport and international shipping may be restricted. We may use road/sea services or split shipments to comply with regulations.

7) Lost, Delayed, or Damaged Parcels

  • Delayed in transit. If tracking shows no movement for an extended period, contact us and we’ll open an investigation with the carrier. Investigations typically take 5–10 business days.

  • Marked delivered but not received. Please check with other household members, neighbours, building management, and the carrier. If still missing, email us within 7 days of the delivery scan.

  • Damaged on arrival. Email sales@striketeklures.com within 48 hours with your order number, photos of the packaging and product, and a description of the damage. Keep all packaging until the claim is resolved.

8) Undeliverable & Return-to-Sender Shipments

  • Address issues. If an order is returned due to an incorrect or incomplete address, refusal, or failure to pay customs duties/taxes, we can:

    • Reship (additional postage will apply), or

    • Refund the product price minus shipping costs once the parcel arrives back to us in sellable condition.

  • Non-returnable items. Certain items (e.g., used lures, opened accessories, customized goods) may not be eligible for refund—see our Returns & Warranty Policy for details.

9) Returns, Exchanges & Warranty (Summary)

Full details are in our separate Returns & Warranty Policy (link in your footer).

  • Change-of-mind. If permitted, items must be unused, in original packaging, and requested within the stated window (typically 14 days from delivery). Return shipping is at the buyer’s cost.

  • Faulty or not as described. We will meet our obligations under the Australian Consumer Law (ACL). If your item has a major fault, you may be entitled to choose a refund or replacement; for minor faults, we will repair, replace, or refund within a reasonable time.

  • Warranty. StrikeTek lures and electronics come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use. Damage caused by misuse, water ingress outside rating, unauthorized modification, or normal wear is not covered.

  • Process. Email sales@striketeklures.com with your order number, description of the issue, photos/video, and any troubleshooting steps taken. We’ll respond with next steps and, if approved, an RMA and return instructions.

10) Pre-Orders, Bundles & Limited Releases

  • Pre-orders. Payment is taken at checkout to secure your unit. Dates are estimates that may change; you can cancel anytime before dispatch for a full refund.

  • Split shipments. For mixed carts (in-stock + pre-order), we may split shipments at our discretion; additional shipping fees may apply if you request separate shipments.

  • Bundles. If a bundle item is returned, we may adjust the refund to reflect any bundle discount already received.

11) Product Compatibility, App & Firmware

  • Device requirements. App features require a compatible smartphone, OS version, and Bluetooth support. Feature availability may vary by region or device.

  • Updates. We may release firmware/app updates that improve performance, add features, or address issues. Keep your device and lure up to date for the best experience.

  • Use conditions. Always follow product instructions, safety guidelines, and local fishing regulations (including restrictions on electronic lures where applicable).

12) Promotional Codes, Gift Cards & Store Credit

  • Promo codes. Must be applied at checkout and cannot be combined with other offers unless stated. Not redeemable for cash.

  • Gift cards/store credit. Redeemable for eligible products only; non-refundable and not reloadable unless required by law.

13) Customer Account, Order History & Privacy

  • Account. Creating an account lets you view order history and manage details. You’re responsible for keeping login credentials secure.

  • Privacy. We respect your privacy. See our Privacy Policy for how we collect and use personal information, including analytics and marketing preferences.

14) Force Majeure & Service Interruptions

We’re not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, strikes, carrier disruptions, pandemics, government actions, or major supplier/logistics failures).

15) Contact

Questions about your order or this policy?
Email: sales@striketeklures.com
We aim to respond within 1–2 business days (AEST/AEDT).